🎟️ Bookings & Reservations
How do I book a cruise?
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Browse our cruise listings, select a date and ticket type, add to cart, and complete payment. Your digital ticket arrives instantly on screen and via WhatsApp.
Can I book for a group?
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Yes! You can book multiple tickets in one order. For groups of 15+, WhatsApp us for special group rates and dedicated assistance.
How far in advance should I book?
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We recommend at least 48 hours ahead, especially on weekends and holidays. Popular dinner cruises sell out quickly.
Can I modify my booking date?
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Date changes are allowed up to 24 hours before departure. Contact us via WhatsApp or email with your booking reference.
Do I need to print my ticket?
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No printout needed. Show your digital ticket QR code or 8-character code on your phone at the jetty.
💳 Payments & Pricing
What payment methods do you accept?
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UPI (PhonePe, GPay, Paytm), all major credit/debit cards (Visa, Mastercard, RuPay), and Net Banking — all via Razorpay.
What is the deposit system?
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Some cruises require only a partial deposit at booking (e.g. 30%). The balance is paid in cash at the jetty. The amounts are shown clearly at checkout.
Is my payment secure?
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Yes. All transactions use 256-bit SSL encryption via Razorpay. We never store your card details.
Are there any hidden charges?
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None. The price shown includes all taxes. What you see is what you pay.
How long does a refund take?
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Refunds are processed within 5–7 business days to your original payment method.
🚢 About the Cruises
What types of cruises are available?
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Dinner Cruises, Sunset Cruises, Party Cruises, Family Cruises, and Private Charters — all on the Mandovi River, Goa.
What time do cruises depart?
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Evening cruises: 6:30–7:30 PM (returns by ~10 PM). Sunset cruises: ~4:30 PM. Check the cruise detail page for exact timings.
What is included in the cruise?
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Inclusions vary — check the "Inclusions" tab on the cruise page. Typically: live music, welcome drink, buffet dinner or snacks, cultural performances.
Is alcohol served on board?
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Yes, on most cruises. "Open Bar" tickets include unlimited drinks. Check ticket type details for inclusions.
Are children allowed?
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Yes! Children under 5 are usually free. Ages 5–12 get a discount. Check the ticket types on the cruise page.
📱 Digital Tickets
Where do I find my ticket?
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It appears on the booking confirmation page immediately after payment, and is also in My Account → My Bookings → View Ticket.
How do I use my ticket at the jetty?
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Show the QR code or 8-character ticket code at the GoaBoats counter at Santa Monica Jetty, Panaji.
What does "Pending Balance" mean on my ticket?
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You paid a deposit at booking. The remaining balance is to be paid in cash before boarding. The exact amount is shown on your ticket.
I deleted my ticket WhatsApp message. What now?
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Log in → My Account → My Bookings → View Ticket. You can view and re-share it anytime.
🔄 Cancellations & Refunds
What is the cancellation policy?
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72+ hours before: full refund. 24–72 hours before: 50% refund. Under 24 hours: no refund.
View full policy →
How do I request a cancellation?
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WhatsApp us at +91 98765 43210 or email support@goaboats.com with your booking reference.
What if GoaBoats cancels the cruise?
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You get a 100% refund or free rescheduling. We will notify you immediately via WhatsApp.
💬 Other Questions
Is GoaBoats a cruise operator?
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GoaBoats is an aggregator. We partner with GTDC-registered, verified cruise operators. Your booking is with GoaBoats and fulfilled by our cruise partners.
Which cruise do you recommend for first-timers?
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The Dinner Cruise — it is the quintessential Goa experience with food, live music, and Goan cultural dance. For a shorter trip, try the Sunset Cruise.
Is the jetty wheelchair accessible?
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The Santa Monica Jetty area is accessible. Call us in advance for dedicated boarding assistance.
Do I need to carry an ID?
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Yes, carry a government-issued photo ID (Aadhar, Passport, Driving Licence) for verification at the jetty.