Privacy Policy

📋 Overview

GoaBoats.com ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights. By using our website and services, you agree to the practices described here.

📦 Information We Collect

We collect the following types of information when you register, browse, or book through GoaBoats.com:

• Personal details: Name, mobile number, email address
• Booking details: Cruise selections, dates, ticket types, number of passengers
• Payment information: Transaction IDs, payment status (we do NOT store card numbers — all payments are processed by Razorpay)
• Device & usage data: IP address, browser type, pages visited, time on site (via server logs)
• Communications: Messages you send us via WhatsApp, email, or our contact form

🎯 How We Use Your Information

• To process and confirm your cruise bookings
• To send digital tickets via WhatsApp and email
• To send OTP verification messages for account security
• To send booking reminders and departure day notifications
• To respond to your queries and provide customer support
• To improve our website and services based on usage patterns
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

🤝 Information Sharing

We share your data only in the following limited circumstances:

• Cruise operators: We share your name, mobile, and booking details with our cruise partners to facilitate boarding and service delivery.
• Payment processors: Razorpay processes payments. Their privacy policy governs how they handle payment data.
• SMS/WhatsApp providers: We use third-party messaging providers to send OTP and booking notifications. They receive only your mobile number and the message content.
• Legal requirements: We may disclose information if required by law or a valid government/court order.

📱 WhatsApp & SMS Communications

By registering on GoaBoats.com, you consent to receive transactional messages on your WhatsApp and SMS, including:

• OTP verification messages
• Booking confirmation and ticket delivery
• Departure reminders
• Important booking updates

These are transactional messages and are required for the service. To opt out of non-essential communications, contact us at support@goaboats.com.

🍪 Cookies & Local Storage

We use session cookies to keep you logged in while browsing. We may also use browser local storage to remember your preferences (such as saved form data). We do not use advertising or tracking cookies. You can clear cookies/storage at any time through your browser settings.

🔐 Data Security

We take reasonable technical and organizational measures to protect your personal data:

• Passwords are stored using one-way hashing (SHA-256)
• Payment processing is handled entirely by Razorpay (PCI-DSS compliant)
• Our website uses HTTPS encryption for all data transmissions
• Access to customer data is restricted to authorized GoaBoats staff only

No system is 100% secure. If you suspect your account has been compromised, contact us immediately.

📅 Data Retention

We retain your account and booking data for as long as your account is active and for up to 3 years thereafter, for legal, accounting, and customer service purposes. You may request deletion of your account and data by emailing support@goaboats.com.

✅ Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Opt-out: Opt out of non-essential marketing communications

To exercise any of these rights, email us at support@goaboats.com. We will respond within 7 business days.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. We will notify registered users of significant changes via WhatsApp or email.