Last updated: January 2025 ยท GoaBoats.com is operated by Fabcoders, Goa, India.
๐ Overview
GoaBoats.com ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights. By using our website and services, you agree to the practices described here.
๐ฆ Information We Collect
We collect the following types of information when you register, browse, or book through GoaBoats.com:
Personal details: Name, mobile number, email address
Booking details: Cruise selections, dates, ticket types, number of passengers
Payment information: Transaction IDs, payment status (we do NOT store card numbers โ all payments are processed by Razorpay)
Device & usage data: IP address, browser type, pages visited, time on site (via server logs)
Communications: Messages you send us via WhatsApp, email, or our contact form
๐ฏ How We Use Your Information
To process and confirm your cruise bookings
To send digital tickets via WhatsApp and email
To send OTP verification messages for account security
To send booking reminders and departure day notifications
To respond to your queries and provide customer support
To improve our website and services based on usage patterns
To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
๐ค Information Sharing
We share your data only in the following limited circumstances:
Cruise operators: We share your name, mobile, and booking details with our cruise partners to facilitate boarding and service delivery.
Payment processors: Razorpay processes payments. Their privacy policy governs how they handle payment data.
SMS/WhatsApp providers: We use third-party messaging providers to send OTP and booking notifications. They receive only your mobile number and the message content.
Legal requirements: We may disclose information if required by law or a valid government/court order.
๐ฑ WhatsApp & SMS Communications
By registering on GoaBoats.com, you consent to receive transactional messages on your WhatsApp and SMS, including:
OTP verification messages
Booking confirmation and ticket delivery
Departure reminders
Important booking updates
These are transactional messages and are required for the service. To opt out of non-essential communications, contact us at support@goaboats.com.
๐ช Cookies & Local Storage
We use session cookies to keep you logged in while browsing. We may also use browser local storage to remember your preferences (such as saved form data). We do not use advertising or tracking cookies. You can clear cookies/storage at any time through your browser settings.
๐ Data Security
We take reasonable technical and organizational measures to protect your personal data:
Passwords are stored using one-way hashing (SHA-256)
Payment processing is handled entirely by Razorpay (PCI-DSS compliant)
Our website uses HTTPS encryption for all data transmissions
Access to customer data is restricted to authorized GoaBoats staff only
No system is 100% secure. If you suspect your account has been compromised, contact us immediately.
๐ Data Retention
We retain your account and booking data for as long as your account is active and for up to 3 years thereafter, for legal, accounting, and customer service purposes. You may request deletion of your account and data by emailing support@goaboats.com.
โ Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and associated data
Opt-out: Opt out of non-essential marketing communications
To exercise any of these rights, email us at support@goaboats.com. We will respond within 7 business days.
๐ Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. We will notify registered users of significant changes via WhatsApp or email.
Questions about your privacy?
Reach out to our team and we'll address your concerns within 7 business days.